⚙️ Channels & SLA

Technical Support

Direct access to our engineering team and API infrastructure metrics. We ensure your critical communications remain uninterrupted.

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Direct Support Lines

For instant assistance regarding payment issues, custom Sender ID approvals, or API integrations, contact our support team directly. We are available Monday to Saturday, 8:00 AM to 6:00 PM.

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Gateway & SLA Status

MjumbeSMS runs on a high-availability server network directly linked to primary mobile operator gateways. We provide redundant routing paths to prevent delivery bottlenecks.

99.9%
Uptime SLA
< 3 sec
Avg Delivery
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Headquarters

HPE Technologies
Singida, Tanzania
Providing local software solutions, custom SMS gateways, and secure educational platform infrastructure.

Submit an Inquiry

Need technical help or want to schedule an onboarding session? Send a ticket below and our engineering team will get back to you within 2 hours.

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Inquiry Received!

We'll respond to your email within 2 hours.